Support Plans
- Basic Support is included for all AWS customers and includes account and billing support.
- Developer Support adds business-hours technical support for one primary contact.
- Business Support adds 24/7 technical support, production workload guidance, and more Trusted Advisor checks.
- Enterprise On-Ramp and Enterprise Support add stronger response times and account guidance.
- Enterprise Support includes a Technical Account Manager (TAM).
Customer Resources
- AWS re:Post is a community-driven Q&A resource.
- AWS Documentation provides official service documentation.
- AWS Skill Builder provides training content.
- AWS Health Dashboard shows account-specific service events.
- Service Quotas shows and manages service quota limits.
Exam Cues
- Need billing help only: Basic Support is enough.
- Need production workload support: Business Support or higher.
- Need a TAM: Enterprise Support.
- Need proactive best-practice checks: Trusted Advisor.
Practice Support Plans Questions
Put your knowledge to the test with practice questions.