🎧 AWS Support Plans and Customer Enablement - CLF-C02 Practice Questions

Understand Basic, Developer, Business, Enterprise On-Ramp, and Enterprise Support plans, support cases, response times, TAM access, and AWS re:Post.

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CLF-C02 Support Plans Question Bank (4 Questions)

Browse all 4 practice questions covering AWS Support Plans and Customer Enablement for the CLF-C02 certification exam. Answers are intentionally hidden on this page so you can self-test first before checking results in quiz mode.

  1. Question 1Billing, Pricing and Support

    Which support plan is free for all AWS accounts but provides only documentation, forums, and 7 core Trusted Advisor checks?

    ADeveloper
    BBasic
    CBusiness
    DEnterprise

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  2. Question 2Billing, Pricing and Support

    Which support plan provides access to ALL Trusted Advisor checks (not just the core 7)?

    ABasic
    BDeveloper
    CBusiness
    DEnterprise

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  3. Question 3Billing, Pricing and Support

    What is the AWS Support response time SLA for a 'General guidance' question on the Developer support plan?

    A15 minutes
    B1 hour
    C< 24 business hours
    D72 hours

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  4. Question 4Billing, Pricing and Support

    Which Support plan includes a Technical Account Manager (TAM) and concierge support team?

    ADeveloper
    BBusiness
    CEnterprise On-Ramp
    DEnterprise

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Key Support Plans Concepts for CLF-C02

support planbasic supportdeveloper supportbusiness supportenterprise supporttamtrusted advisorrepost

CLF-C02 Support Plans Exam Tips

AWS Support Plans and Customer Enablement questions in CLF-C02 are typically scenario-based. Focus on core cloud concepts, shared responsibility, and AWS service purpose matching. Priority concepts: support plan, basic support, developer support, business support, enterprise support, tam.

What CLF-C02 Expects

  • Anchor your answer in pick the simplest accurate service answer and avoid over-engineering.
  • Support Plans scenarios for CLF-C02 are frequently mapped to Domain 4 (12%), so read the objective carefully before picking controls or architecture.
  • Expect multi-topic scenarios where Support Plans interacts with IAM, networking, storage, or observability patterns rather than appearing as an isolated question.
  • When two options are both technically valid, prefer the choice that best aligns with the exam's operational scope (Foundational) and vendor best practices.

High-Value Support Plans Concepts

  • Know the core Support Plans building blocks cold: support plan, basic support, developer support, business support.
  • Review the edge-case features and limits for enterprise support, tam; these details are commonly used to differentiate answer choices.
  • Practice service-integration reasoning: how Support Plans pairs with Pricing & Billing, Trusted Advisor, Cost Management in real deployment patterns.
  • For CLF-C02, explain why the chosen Support Plans design meets reliability, security, and cost expectations better than the alternatives.

Common CLF-C02 Traps

  • Watch for mixing up customer vs AWS responsibilities.
  • Questions in Billing, Pricing, and Support often include distractors that look correct for Support Plans but violate least-privilege, durability, or availability requirements.
  • Avoid picking options purely by feature name; validate data path, failure handling, and governance impact before answering.
  • If the prompt hints at automation or repeatability, eliminate manual-only operational answers first.

Fast Review Checklist

  • Can you compare at least two Support Plans implementation paths and justify which one best fits the scenario?
  • Can you map the chosen answer back to Billing, Pricing, and Support (12%) outcomes for CLF-C02?
  • Can you explain security and access boundaries for Support Plans without relying on default-open assumptions?
  • Can you describe how Support Plans integrates with Pricing & Billing and Trusted Advisor during failure, scaling, and monitoring events?

Exam Domains Covering Support Plans

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